These Terms of Service ("Terms") are a binding agreement between Lakehouse ("Lakehouse," "we," "us") and the business that is provisioned access to the platform ("Customer," "you"). By accessing or using Lakehouse, you agree to these Terms. If you do not agree, do not use the service.

1. Acceptance and eligibility

You must be at least 18 years old and authorized to bind your business to these Terms. Lakehouse is provided for business use only. By using the service you represent that you are using it in the course of operating a trade or service business and that any individual accepting these Terms has authority to do so on the business's behalf.

2. Definitions

Platform means the Lakehouse mobile apps, web application, and administrative portal. Authorized Users means your owners, office staff, and technicians whom you provision to use the Platform. Customer Data means the data you and your Authorized Users upload or generate, including your own customers' contact records, jobs, photos, and messages. End Customers means the individuals and businesses you serve and whose information you enter into the Platform.

3. Description of the service

Lakehouse provides field service software including job and project management, scheduling and dispatch, contact management, estimates, invoicing, payments, memberships, price book, marketing and re-engagement, review requests, equipment records, and unified customer messaging (SMS, email, and click-to-call). Access is provisioned and managed by your business through a guided onboarding process. There is no public self-signup; accounts are set up with you by the Lakehouse team. Features may change as we improve the product.

4. Accounts and authorized users

You are responsible for your account, for provisioning and deprovisioning your Authorized Users, and for all activity that occurs under your account and your users' credentials. You agree to keep credentials secure, to ensure your Authorized Users comply with these Terms, and to promptly notify us of any unauthorized use. You are responsible for the acts and omissions of your Authorized Users as if they were your own.

5. Your obligations as the data controller and sender

You are the controller and sender of your Customer Data and of all communications you send through the Platform. This carries important responsibilities:

Lawful basis and consent. You are solely responsible for having a lawful basis and any required consent to contact your End Customers by SMS, email, and phone. Compliance with the Telephone Consumer Protection Act (TCPA), A2P 10DLC registration and carrier requirements, the CAN-SPAM Act, and any similar or successor laws is your responsibility. You must honor opt-outs (including STOP requests) and maintain accurate consent records.
Accuracy and lawfulness of data. You represent that the data you upload is accurate, that you have the right to provide it, and that your collection and use of End Customer data complies with applicable law.
Content rights. You represent that you own or have the rights to the photos, logos, text, and other content you add to the Platform.

6. Acceptable use

You agree not to use the Platform to: violate any law or third-party right; send unlawful, harassing, deceptive, or unsolicited messages (spam); infringe intellectual property; upload malware; reverse-engineer, decompile, or attempt to derive source code; scrape or bulk-extract data except through features we provide; resell or provide the Platform to third parties outside your business; or interfere with or disrupt the integrity or performance of the Platform. We may suspend access to address a material or ongoing violation.

7. Fees, billing, and taxes

Lakehouse is offered on a subscription basis. Fees, billing frequency, and terms are provided during onboarding and in your order. Unless stated otherwise, fees are billed in advance, are non-refundable except as required by law, and subscriptions renew automatically for successive terms until cancelled. You are responsible for applicable taxes other than taxes on our net income. Late or failed payments may result in suspension after notice. We may change fees on renewal with prior notice.

8. Third-party services

The Platform relies on third-party services, including Stripe (including Stripe Connect) for payments, Twilio for messaging and voice, and Google services such as address autocomplete. Your use of those services is subject to their respective terms. You must maintain your own Stripe account in good standing to accept payments. We are not responsible for third-party services, their availability, or their acts and omissions.

9. Payment processing disclaimer

Lakehouse is not a bank, money transmitter, or payment processor. All card and bank payment processing is performed by Stripe, and funds settle through your own Stripe account under Stripe's terms. We do not store full card or bank account numbers. We are not a party to, and are not responsible for, transactions between you and your End Customers.

10. License to use the Platform

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business operations during your subscription. We reserve all rights not expressly granted.

11. Intellectual property

We own all rights, title, and interest in and to the Platform, including its software, design, and trademarks. Feedback you provide may be used by us without obligation to you.

12. Ownership of Customer Data

As between the parties, you own your Customer Data. You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely to provide and support the service, to maintain security, and as otherwise permitted in these Terms and our Data Processing Addendum. Our processing of personal data on your behalf is governed by the Privacy Policy and the applicable Data Processing Addendum (DPA), which is incorporated by reference.

13. Confidentiality

Each party may access non-public information of the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only to perform under these Terms, except where disclosure is required by law.

14. Warranty disclaimer

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

16. Indemnification

You will defend, indemnify, and hold harmless Lakehouse from any claims, damages, and costs (including reasonable attorneys' fees) arising out of or related to: your Customer Data; your use of the Platform in violation of these Terms or law; and your messaging or calling activity, including any claim under the TCPA, A2P 10DLC rules, CAN-SPAM, or similar laws.

17. Service availability

We aim to keep the Platform available and reliable but do not commit to a specific uptime service level unless separately agreed in writing. We may perform maintenance and may modify or discontinue features.

18. Term, termination, and suspension

These Terms apply for as long as you use the Platform. Either party may terminate as set out in your subscription. We may suspend or terminate access for material breach, non-payment, or unlawful use, generally after notice and an opportunity to cure where practicable. Upon termination, your license ends. You will have a reasonable window to export your Customer Data, after which we may delete it in the ordinary course, subject to legal retention requirements and our Privacy Policy.

19. Modifications

We may modify the Platform and these Terms. For material changes to these Terms, we will provide notice by reasonable means. Your continued use after changes take effect constitutes acceptance.

20. Governing law and disputes

These Terms are governed by the laws of the District of Columbia, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction and venue of the state and federal courts located in Washington, DC, except that either party may seek injunctive relief in any court of competent jurisdiction. Where permitted and separately agreed in writing, the parties may resolve disputes by binding arbitration and waive participation in class actions.

21. General

Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remains in effect. These Terms, together with your order, the Privacy Policy, and the DPA, are the entire agreement between the parties. Notices to Lakehouse may be sent to the contact below.

22. Contact

Questions about these Terms can be sent to customersupport@getlakehouseai.com. You can also reach us through the demo request form. Lakehouse is headquartered at 1763 Columbia Rd NW, Washington, DC 20009.

Terms of service