Work order.
A record of a specific job to be done, including the customer, the task, the assigned tech, and the status.
What is work order?
A work order is the document that tells everyone what work needs doing, for whom, and by when. In modern software it is a live record rather than a paper form, updated as the job moves from scheduled to complete.
Why it matters for home service businesses
Clear work orders keep techs on the same page and customers informed. When the work order holds the full picture, including notes, photos, and history, techs arrive prepared and callbacks drop.
How Lakehouse handles it
In Lakehouse, every job is a project that acts as a living work order with comments, photos, and invoices attached. See job project management.
See how Lakehouse puts this to work for your shop.
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Related terms.
Field service software
Software that helps a service business schedule jobs, manage customers, quote, invoice, collect payment, and communicate, all in one place.
A2P registration
The one-time process that lets a business reliably send text messages to customers over standard phone numbers.
Dispatch
The act of assigning and sending technicians to jobs, and the function that coordinates it.
See it on your own jobs.
Book a working session with the Lakehouse team. Bring a real job, a real estimate, and a real question about running your business. We will show you how Lakehouse handles it.